How to set up utilities for a new apartment in Croatia

After buying a new apartment in Croatia, one of your first priorities will be to switch the utilities to your name. Otherwise, the bills will continue in the previous owner’s name, causing additional stress to both of you.

In Croatia, it is possible to switch most utilities via email. After making the switch, most service providers won’t notify you about the changes. They will just start sending invoices in your name to the property address.

In this post, we cover:

The facts are these…

Ways to request a switch of utility accounts

Most providers will allow you to change utility accounts using the following methods:

  • In person
  • Via email
  • Via mail

The easiest way to change a utility account is to send a request to the utility provider via email. Using this method provides written proof that you submitted the request, which is helpful in case something goes awry.

Although switching utility accounts doesn’t look like a complicated process, we shouldn’t forget that the Croatian bureaucracy is heavy and complicated. Every person you deal with has their own personality, issues, and coffee breaks. Certain bureaucratic processes, documentation, and solutions can also differ depending on each case.

Next, we’ll go through how to change utility accounts in Osijek, Rijeka, Split, and Zagreb. In future updates, we’ll add other major cities.

How to switch utility accounts in Osijek

Electricity

To switch an account for electricity in Osijek, you must contact Elektroslavonija Osijek.

The following documentation is required:

  • Application form called “Zahtjev za sklapanje ugovora” (Request for conclusion of a contract) – It is available here
  • Co-owner consent (optional) – It is available here
  • Copy of your ID card
  • Purchase agreement
  • Handover record (includes latest meter readings)

Send the required documentation to [email protected].

Garbage

If you want to change the owner on garbage bills, you must send a request to UNIKOM Osijek at their email address [email protected].

You only need to send a purchase contract or other proof of ownership.

Gas

If you use gas, you can report a change of ownership to HEP PLIN d.o.o. within 30 days. You have to make a new contract with them.

The following documentation is required:

  • Application form called “Zahtjev za sklapanje ugovora o opskrbi plinom” (Request for the conclusion of a gas supply contract) – It is available here
  • Purchase contract (kupoprodajni ugovor)
  • Gas meter reading

Deliver the required documentation to:

HEP PLIN d.o.o.
Cara Hadrijana 7, 31 000 Osijek – view map

Heating

If you use heating provided by the HEP electric utility provider, you must deliver your request for switching the account to HEP Toplinarstvo within 8 days. Deliver the documentation to [email protected] or in person to their address:

HEP-TOPLINARSTVO d.o.o.
Pogon Osijek
Ulica cara Hadrijana 7, 31 103 Osijek – view map

The following documentation is required:

  • Application form called “zahtjev za promjenom krajnjeg kupca toplinske energije” (Request for change of data in the register records of end buyers of heat energy) – It is available here
  • Copy of your ID card
  • Purchase contract or other proof of ownership
  • Handover record (includes latest meter readings)

Water

To change the owner on water bills, you must contact Vodovod Osijek.

The following documentation is required:

  • Application form called “Zahtjev za prijavu/izmjenu podataka korisnika vodnih usluga” (Request for registration/change of data of water service users) – It is available here
  • Purchase contract or other document that proves the reason for the change

Deliver the required documentation to Vodovod Osijek via email [email protected] or in person at their address:

VODOVOD OSIJEK
Služba obračuna i naplate vodnih usluga – Rad s korisnicima
Poljski put 1, 31 000 Osijek – view map

How to switch utility accounts in Rijeka

Electricity

If you wish to set up electricity in Rijeka, you must make a new contract with Elektroprimorje Rijeka. You’ll need the billing location number (broj obračunskog mjesta) from the previous owner to complete the application form.

The following documentation is required:

  • Copy of purchase contract
  • Application form “Zahtjev broj 6” – available here

The request must be delivered via email [email protected] or in person at the following address:

Elektroprimorje Rijeka
Viktora Cara Emina 2, 51 000 Rijeka – view map

Garbage

Changes in ownership or the number of household members must be reported to Čistoća Rijeka before the 22nd day of the month. When a property changes ownership, the new owner must notify Čistoća Rijeka within 15 days.

The following documentation is required:

  • Purchase contract
  • Certificate on the number of household members (potvrda o broju članova kućanstva) OR certificate of residence (potvrda o prebivalištu/boravištu) – You can get this at MUP

Deliver the required documentation in person or via mail to:

KD Čistoća d.o.o.
Dolac 14, 21 000 Rijeka – view map

Gas

To change the owner on gas bills, you must contact Energo d.o.o. within 30 days from the date of the change. You will have to make a new contract with them. After you submit the request, changes will be made immediately.

The following documentation is required:

  • Copy of an ID card
  • Proof of ownership (purchase contact, decision on inheritance)
  • Handover record (includes latest meter readings)

You must visit them in person (Monday to Friday 7:00-12:00) at the address:

Dolac 14, 51 000 Rijeka – view map
prizemlje, šalter sala (ground floor counter hall)

Water

If the property owner has changed, you must notify Vodovod i kanalizacija within 30 days.

The following documentation is required:

  • Application form called “Zahtjev za promjenom korisnika vodnih usluga” (Request to change users of water services) – It is available here
  • Purchase contract or decision on inheritance
  • Serial number of the water meter with the condition of the water meter

The request must be delivered to Vodovod i kanalizacija in person Monday to Friday 7:00-14:00 at the following address:

Odjel prodaje i naplate
Prizemlje šalter sala – blagajna (Ground floor counter hall – cash register)
Dolac 14, 51 000 Rijeka – view map

Another option is to submit the request via email [email protected] or by mail to:

KD VODOVOD I KANALIZACIJA d.o.o. Rijeka
Dolac 14, 51 000 Rijeka

How to switch utility accounts in Split

Electricity

If you wish to set up electricity in the Split area, you must create a new account with a new contract with HEP Elektra. You’ll need the billing location number (broj obračunskog mjesta) from the previous owner to complete the application form.

The following documentation is required:

  • Copy of purchase contract
  • Application form “Zahtjev broj 6” – It is available here

The request must be delivered in person to HEP’s administrative office closest to your property apartment or sent via email to [email protected].

Garbage

To register changes, you must contact Upravni odjel za komunalno gospodarstvo, redarstvo i mjesnu samoupravu within 15 days after taking over the apartment.

You must visit the city administration of the city of Split (gradska uprava) in person and they will provide you with the application form. They will also give you an email address where you can submit the request for the change.

The following documentation is required:

  • Application form called “Zahtjev za prijavu/promjenu podataka obveznika plaćanja komunalne naknade” (Request for registration/change of data of the person liable to pay the utility fee)
  • Purchase contract or decision on inheritance

Water

Switching a water supply account in Split can be requested only by the owner or possessor of the building or property.

The following documentation is required:

  • Copy of a bill for consumed water
  • Identity card and OIB
  • Proof of ownership or possession of the property
    • Ownership certificate
    • Decision on inheritance
    • Other documents that confirm the ownership or possession

To change the owner, you must deliver this documentation to Vodovod i kanalizacija d.o.o. Split. This is possible to do by e-mail at [email protected], by mail to the company’s office or in person (Monday to Friday 08:00 – 15:00) at the address:

Vodovod i kanalizacija d.o.o. Split
Centar za potrošače (Consumer Center)
Hercegovačka 8, 21 000 Split – view map

How to switch utility accounts in Zagreb

Electricity

To switch the account for electricity in Zagreb, you must send an e-mail to HEP. Send the required documentation to [email protected].

The following documentation is required:

  • Application form called “Zahtjev za sklapanje ugovora” (Request for conclusion of a contract) – It is available here
  • Co-owner consent (optional) – It is available here
  • Copy of your ID card
  • Purchase agreement
  • Handover record (including latest meter readings)

Co-owner consent is required in cases when the property has more than one owner. In this case, the co-owner must provide written consent that will serve as proof that they agree with switching the account to your name.

HEP will update the data and switch the accounts within a month.

Garbage

If you want to switch an account for garbage, you must send a request to Zagrebački Holding. Their email address is [email protected].

The following documentation is required:

  • Application form called “Zahtjev za promjenu naziva obveznika/potrošača” (Request for the change of the name of the obligor/consumer) – It is available here
  • Purchase contract
  • Handover record (including latest meter readings)

They must switch the account within 10 days after submission of your request.

Gas

If you use gas, you can report a change of ownership to Plinara via email [email protected].

The following documentation is required:

  • Application form called “Zahtjev za promjenom matičnih podataka na računu” (Request for change of personal data on the account) – It is available here
  • Purchase contract
  • Handover record (including latest meter readings)

Plinara will update the data and switch the account within 15 days.

Heating

If you use heating provided by the HEP electric utility provider, you must deliver the request for switching the account to HEP Toplinarstvo within 8 days. Deliver the documentation to [email protected] or in person to their address:

HEP Toplinarstvo
Miševečka 15a, 10 000 Zagreb – view map

The following documentation is required:

  • Application form called “zahtjev za promjenom krajnjeg kupca toplinske energije” (Request for change of data in the register records of end buyers of heat energy) – It is available here
  • Copy of your ID card
  • Purchase contract
  • Handover record (including latest meter readings)

But, what if I’m a renter?

If you live as a tenant in a rented apartment in Croatia, you don’t have to switch the utilities to your name. When renting an apartment, the utilities (electricity, gas, water, garbage) must stay in the owner’s name. You only have to pay the bills once they arrive at the address. [Read: How to find an apartment to rent]

The bills will usually arrive at the address of the rented apartment where you live. In this case, you can take the bills and pay them, even if not in your own name. [Read: How to pay bills in Croatia]

However, sometimes the utility costs are included in the price of the apartment. In this case, the bills will most likely arrive at the owner’s address. They will be in charge of paying the bills and you will only have to pay them the negotiated cost for utilities.

However, it is common to set up an account for internet and television in your own name. If you move to another apartment, you can then move your internet service to a newly rented apartment and continue with use or close the account.

Have you ever switched the utility accounts in Croatia? We hope that the process was smooth.

View other property articles


Sources: 
https://www.vik-split.hr/centar-za-potrosace/promjene-podataka/promjena-imena-korisnika-vodoopskrbnog-prikljucka
https://www.hep.hr/ods/pristup-mrezi/distribucijska-podrucja-elektre/elektrodalmacija-split/76
https://www.hep.hr/ods/obrasci-i-dokumenti/obrasci-zahtjeva-vezani-uz-postojeca-mjerna-mjesta/699
https://www.split.hr/gradska-uprava/upravna-tijela/upravni-odjel-za-komunalno-gospodarstvo-redarstvo-i-mjesnu-samoupravu
https://www.zagrebmax.hr/kupoprodaja-nekretnina
https://novac.jutarnji.hr/novac/novcanik/kupili-ste-stan-i-prebacili-biste-rezije-na-sebe-evo-tko-ce-vam-raditi-najvise-problema-7747845
https://www.kdvik-rijeka.hr/racun/promjena_za_izmjenom_korisnika_vodnih_usluga
https://energo.hr/index.php/uputa-za-promjenu-korisnika-usluge-opskrbe-plinom/
https://www.hep.hr/toplinarstvo/krajnji-kupci/cesta-pitanja-1410/na-koji-nacin-se-obavlja-promjena-krajnjeg-kupca-toplinske-energije/1414
https://www.hep.hr/plin/kupci/kucanstvo/promjene-na-strani-krajnjeg-kupca/3281

Please note: All information provided by Expat in Croatia is only for the purposes of guidance. It does not constitute legal advice in any form. For legal advice, you must consult with a licensed Croatian lawyer. We can recommend one if you contact us.

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