How to Get a Post Office Box

If you need a reliable way to receive mail in Croatia, then getting a post office box is a great option. Any person can open a personal post office box at Hrvatska Pošta (the Croatian post office) regardless of residency status in Croatia.

Pošta is obligated to offer usage of post office boxes to every person after signing a contract. The usage of a box is completely free of charge.

How can I get a post office box in Croatia?

1. Find a post office and check availability

The first step to getting a post office box in Croatia is to make sure there is a free box available at your selected Pošta location. If there is not a box free at the post office, you must wait until a free box becomes available. Please note that not all Pošta locations offer post office boxes.

The list of all the post offices of Hrvatska Pošta can be found at the below links. Unfortunately, there is no way currently to filter this list to show only the post offices that offer boxes. A call to Hrvatska Pošta to ask for a specific list of post offices with boxes only ended in paralyzing confusion. Visit a location near you and ask them where you can get a box.

An interactive map of post offices (English version)

Interaktivna karta poštanskih ureda (Croatian version)

Silver post office boxes in Croatia

2. Sign a contract

Once you have located a free box, you must sign a contract with Hrvatska Pošta. This contract can be signed at any post office where boxes are available. At the time of signing, you’ll need to provide an ID and proof of an address in Croatia. Foreigner passports or your Croatian national identification card will work for your ID. To prove an address, any bill with your Croatian address will do (if you don’t have a Croatian residence permit or national ID).

An example of the contract can be found here.

What else do I need to know?

Once you’ve opened the box, all the packages you receive are going to be delivered to the box EXCEPT for:

  • EMS packages
  • HPekspres-packages
  • e-packages

These exception packages will be delivered to your home address within Croatia.

If there’s a need, the owner may arrange the delivery of certain packages to his/her home address via regular delivery.

The owner must pick up their packages/items on a regular basis. If a person doesn’t pick up his/her post packages on time, the post office can cancel the usage of a post office box after sending a preliminary warning.

The box owner can give authorization to another person to pick up the packages.

Croatian post office location
Image by Antena Zadar

What Does a Typical Post Office Box Address Look Like?

It is important for people to know how to properly address a postal item. To provide accuracy in delivering postal items/packages, it is very important to correctly address the recipient. There are enough delays with the Croatian post already, so best not to add to the problem by improperly addressing your mail.

When sending an item to a recipient, the order of the information on the address is important. So, be sure to keep the following address order in mind.

  1. FIRST LINE – Addressee (Name and Surname)
  1. SECOND LINE – Street and premises (they need not be inserted – however, if you wish to insert this part of the address, street, and premises must be written above the PO box number)
  1. THIRD LINE – Post office box number
  1. FORTH LINE – Destination post office number and name. The post office name should normally be written in capital letters, without abbreviating it.

Here are two examples of correctly written addresses:

Company d.o.o.
P.P. 308
10000 ZAGREB

Company j.d.o.o.
Kneza Mislava 33
P.P. 308
10000 ZAGREB

Do you have a post office box? If so, at which location?

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Marija Tkalec

Marija is a content writer, music journalist, and singer. She enjoys traveling, cycling, hiking, and dry-stone walling. Her field of interest is human rights because she believes in humanity, peace, love, and understanding.