How to hold or forward your mail with the Croatian post office

How to hold mail at Hrvatska posta
Image by Srednja

If you are planning a move or an extended trip away, you may be wondering what to do about your mail. If you have a friend or a relative who can visit your home once in a while and pick up the post (bills and letters), then your problem is solved. But, what if you don’t have a baba to stop by on the regular?

The good news is that Hrvatska pošta (Croatian Postal Office) offers options to put your mail on hold or to redirect it to a temporary address while you’re gone or on the move. Putting your mail on hold or having it redirected is shockingly expensive, but sometimes you have no other choice.

In this post, we cover:

The facts are these…

How to put your mail on hold

Anyone can ask Hrvatska pošta to keep their mail on hold while they are away from their home. Hrvatska pošta will store all of your received mail and packages at their post office or sorting office. All you need to do to activate this service is to visit the post office closest to your home and complete a written request, which they will provide to you.

A list of post offices of Hrvatska pošta is available here. [Read: Hrvatska Pošta – Croatian Postal Office]

Hrvatska pošta will store your mail for up to 30 days. You must pick up your mail and pay for the delivered service within 30 days. If you don’t pick up your post on time, the post office will return it to the sender after 30 days.

This service includes two types of requests:

Mail Hold Service #1

Zahtjev za zadržavanjem prispjele pošiljke u PU/sortirnici (Request for keeping postal items at the postal office/sorting office)

Cost: 25 kuna per day

Mail Hold Service #2

Zahtjev primatelja  Paket 24 pošiljke za zadržavanjem prispjele pošiljke u PU/sortirnici (Request for keeping Package 24 postal items at the postal office/sorting office)

Cost: 25 kuna per day

Forward mail at Hrvatska Posta
Image by Point

How to forward your mail to another address

Another available option the post office offers is to redirect your mail to a temporary address. You can use this service while traveling or moving from one home to another. This request can be submitted at the post office closest to your home.

A list of post offices of Hrvatska pošta is available here. [Read: Hrvatska Pošta – Croatian Postal Office]

The forwarding service is valid for a period of 90 days. Considering this, it can be a more practical option if you’ll be gone longer than 30 days or if you’re not sure exactly when you’ll return.

This service includes four types of requests:

Mail Redirect Service #1

Zahtjev za nadoslanjem paketa i EMS pošiljke na drugu adresu (Request for redirecting postal packages and EMS items to another address)

Cost: 25 kuna per day

Mail Redirect Service #2

Zahtjev za nadoslanjem pošiljaka za fizičke osobe: pismo, dopisnica, prioritetno pismo, preporučena i vrijednosna pošiljka (Request for redirecting the postal items for private users – letters, postcards, priority letters, registered mail, and insured mail)

Cost: 50 kuna per day

Mail Redirect Service #3

Zahtjev za nadoslanjem pošiljaka za poslovne korisnike: pismo, dopisnica, prioritetno pismo, preporučena i vrijednosna pošiljka (Request for redirecting the postal items for business users – letters, postcards, priority letters, registered mail, and insured mail)

Cost: 100 kuna per day

Mail Redirect Service #4

Zahtjev za nadoslanjem Paket 24 pošiljke na drugu adresu koju odredi primatelj (Request for redirecting Package 24 postal items to another address)

Cost: 25 kuna per day

How to authorize someone to pick up your mail

If you want, someone else can pick up your mail while you’re away. To activate this service, go to the post office with the person who will pick up your mail.

The post office worker will give you a form to fill out. This form gives authorization to the person that came with you to pick up your mail on your behalf. The fee for this service is 62,50 kuna. The authorization is valid for one year.

It is also possible to make an authorization at the address of your choice. In this case, you will pay a fee in the amount of 125 kuna.

How to find the closest post office to you

You can find the closest postal offices by:

  • Search engine available here – You can search by city, post code, and services.
  • Interactive map which is available here – You can search by location.

Have you ever put your mail on hold? Did you use the above-mentioned services?

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Please note: All information provided by Expat in Croatia is only for the purposes of guidance. It does not constitute legal or financial advice in any form. For legal advice, you must consult with a licensed Croatian lawyer. For financial advice, you must consult with a licensed Croatian tax advisor or accountant. We can recommend one if you contact us.

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