How to hold or forward your mail with the Croatian post office

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How to hold mail at Hrvatska posta
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If you are planning a move or an extended trip away, you may be wondering what to do about your mail. If you have a friend or a relative who can visit your home once in a while and pick up the post (bills and letters), then your problem is solved. But, what should you do if you don’t have a baba to stop by on the regular?

The good news is that Hrvatska pošta (Croatian post office) offers options to put your mail on hold or to redirect it to a temporary address while you’re gone or on the move. Putting your mail on hold or having it redirected is shockingly expensive, but sometimes people have no other choice.

Let’s dive into the mail hold service options offered by Hrvatska pošta.

1. How to put your mail on hold

Anyone can ask Hrvatska pošta to keep their mail on hold while away from their home. Hrvatska pošta will store all of your received mail and packages at its post office or sorting office. All you need to do to activate this service is visit the post office closest to your home and complete a written request, which they will provide to you.

Hrvatska pošta will store you mail for up to 30 days. You must pick up your mail and pay for the delivered service within 30 days. If you don’t pick up your post on time, the post office will return it to the sender after 30 days.

This service includes two types of requests:

Mail Hold Service #1

Zahtjev za zadržavanjem prispjele pošiljke u PU/sortirnici (Request for keeping postal items at the postal office/sorting office)

Cost: 25 kuna per day

Mail Hold Service #2

Zahtjev primatelja hpekspres-pošiljke za zadržavanjem prispjele pošiljke u PU/sortirnici (Request for keeping hpekspres-postal items at the postal office/sorting office)

Cost: 25 kuna per day

Forward mail at Hrvatska Posta
Image by Point

2. How to forward your mail to another address

Another available option the post office offers is to redirect all of your post to temporary address. You can use this service while traveling or moving from one home to another. This request can be submitted at the post office closest to your home.

The forwarding service is valid for a period of 90 days. Considering this, it can be a more practical option if you’ll be gone longer than 30 days or if you’re not sure when exactly when you’ll return.

This service includes four types of requests:

Mail Redirect Service #1

Zahtjev za nadoslanjem paketa i EMS pošiljke na drugu adresu (Request for redirecting postal packages and EMS items to another address)

Cost: 25 kuna per day

Mail Redirect Service #2

Zahtjev za nadoslanjem pošiljaka za fizičke osobe: pismo, dopisnica, prioritetno pismo, preporučena i vrijednosna pošiljka (Request for redirecting the postal items for private users – letters, postcards, priority letters, registered mail, and insured mail)

Cost: 50 kuna per day

Mail Redirect Service #3

Zahtjev za nadoslanjem pošiljaka za poslovne korisnike: pismo, dopisnica, prioritetno pismo, preporučena i vrijednosna pošiljka (Request for redirecting the postal items for business users – letters, postcards, priority letters, registered mail, and insured mail)

Cost: 100 kuna per day

Mail Redirect Service #4

Zahtjev za nadoslanjem hpekspres-pošiljke na drugu adresu koju odredi primatelj (Request for redirecting hpekspres-postal items to another address)

Cost: 25 kuna per day

3. How to authorize someone to pick up your mail

If you want, someone else can pick up your mail while you’re away. To activate this service, go to the post office with the person who will pick up your mail.

The post office worker will give you a form to fill out. This form gives authorization to the person that came with you to pick up your mail on your behalf. This fee for this service is 62,50 kn. The authorization is valid for one year.

4. How to find the closest post office to you

There are two ways to find the closest post office in Croatia to you.

  1. Search by city, post code, and services offered here.
  2. Search by city using their interactive map.

Have you ever put your mail on hold in Croatia? If so, did you use these services? What was experience like?

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