Croatia’s mobile phone providers: Guide for 2021

Mobile phones in Croatia
Image by terimakasiho

When we speak to people moving to Croatia, they usually always ask about getting a phone in Croatia. Do I need to get a Croatian number? How do I get a Croatian number? Which is the best mobile phone provider in Croatia?

In response to these questions, we created this detailed guide on Croatia’s mobile providers so you know exactly what your options are and how to get up and running with a Croatian phone.

In this post, we cover:

The facts are these…

Mobile phone providers in Croatia

Croatia has 5 mobile phone providers. Two of them are mobile virtual brands of existing mobile phone providers. For each provider, we’ve compiled the following:

  • Initial numbers
  • Services and tariffs
  • Availability of 5G
  • Range of costs
  • Mobile apps
  • Contact information

#1 Croatian Telecom (Hrvatski Telekom – HT)

Croatian Telecom (Hrvatski Telekom – HT) is the leading provider of telecommunication services in Croatia including mobile and landline services, internet, data transfer, and international communication. It was founded in 2008.

Croatian Telecom contributes to the community by giving away 060 phone numbers used in humanitarian campaigns and awards for Croatian modern art, and through HT museum and other donation programs.

Fun Fact: The earliest version of Hrvatski Telekom was state-owned.

On October 10, 1990, the Sabor (Parliament) replaced the 13 telecommunications companies operating on the territory of the Republic of Croatia and replaced them with a new public company called “Croatian Post and Telecommunications”. The founder of this new company was the Sabor, and the owner the Republic of Croatia. [Read: Croatia’s branches of government]

In 1999, this company split into two: Hrvatska Posta and Hrvatska Telekomunikacije. Since then Hrvatska telekomunikacije was privatized then rebranded and merged with other entities several times. It’s latest incarnation is Hrvatski Telecom as we know it today.

HT mobile prefix

  • 098
  • 099

Mobile plans

  • Postpaid rates – All plans are available here
  • Prepaid rates (Simpa) – All costs are available here

Mobile prices

  • Postpaid rates: 129 kuna – 229 kuna
  • Prepaid rates (Simpa): 24 kuna – 94 kuna
  • Available vouchers
    • 30 kuna
    • 60 kuna
    • 120 kuna
    • 200 kuna

Price lists for all services can be found here.

5G support: Available

Mobile apps

Moj Telekom HR (iOS) | Moj Telekom HR (Android) | Moj Telekom HR (Huawei)

Contact Hrvatski Telekom

Web site | Branches | Facebook

#2 A1 (formerly Vipnet)

A1 (formerly Vipnet) is a part of A1 Telekom Austria Group. They provide mobile, landline, and internet services to ~2 million users in Croatia. It was founded in 1999.

A1 has launched a digital fundraising platform called “Do the right thing” (Čini pravu stvar). Its purpose is to gather organizations and individuals who collect donations for projects of non-profit organizations. [Read: How to open and close a non-profit udruga in Croatia]

Mobile prefix

  • 091

Mobile plans

  • Postpaid rates – All plans are available here
  • Prepaid rates – All costs are available here

Mobile prices

  • Postpaid rates: 99 kuna – 299 kuna
  • Prepaid rates: 9 kuna – 249 kuna
  • Available vouchers
    • 15 kuna
    • 30 kuna
    • 60 kuna
    • 90 kuna
    • 120 kuna
    • 240 kuna

The price list for all services can be found here.

5G support: Available

Mobile apps

Moj Telekom HR (iOS) | Moj A1 (Android)

Contact A1

Web site | Branches | Facebook

#3 Telemach (formerly Tele2)

In 2020, Tele2 joined the United group, a leading provider of telecommunication and media services in Southeast Europe. They changed their name to “Telemach”. Tele2 was founded in 1993.

Telemach shows its responsibility to the community and the environment through various projects. Some include donations of drones to Croatian fire brigades, afforestation projects, volunteering, and the promotion of gender equality in the workplace.

Mobile prefix

  • 095

Mobile plans

  • Postpaid rates – All plans are available here
  • Prepaid rates – All costs are available here

Mobile prices

  • Postpaid rates: 79 kuna – 169 kuna
  • Prepaid rates: 39 kuna – 89 kuna
  • Available vouchers
    • 15 kuna
    • 30 kuna
    • 60 kuna
    • 120 kuna
    • 240 kuna

The price list for all services can be found here.

5G support: Soon available

Mobile apps

Telemach Hrvatska (iOS) | Telemach Hrvatska (Android)

Contact Telemach

Web site | Branches | Facebook

#4 Bonbon

Bonbon is a mobile virtual brand of Croatian Telecom that uses HT’s network infrastructure. Bonbon was launched in 2010. It is suitable for youth since their combinations and tariffs are very flexible.

Mobile prefix

  • 096
  • 097

Mobile plans

  • Postpaid rates – All plans are available here
  • Prepaid rates – All costs are available here

Mobile prices

  • Postpaid rates: ~50 kuna – ~180 kuna
  • Prepaid rates: ~60 kuna – ~140 kuna
  • Available vouchers
    • 15 kuna
    • 25 kuna
    • 60 kuna
    • 90 kuna
    • 180 kuna

The price list for postpaid rates can be found here.

The price list for prepaid rates can be found here.

5G support: Not available

Mobile apps

Moj bonbon (iOS) | bonbon (Android) | BonBon (Huawei)

Contact Bonbon

Web site | Branches | Facebook

#5 Tomato

Tomato is a mobile virtual brand of A1 that uses A1’s network infrastructure. Tomato was launched in 2006. They offer only mobile services.

Mobile prefix

  • 092

Mobile plans

  • Postpaid rates – All plans are available here
  • Prepaid rates – All costs are available here

Mobile prices

  • Postpaid rates: ~30 kuna – ~110 kuna
  • Prepaid rates: ~60 kuna – ~140 kuna

The price list for services in Croatia can be found here.

The price list for services outside of Croatia can be found here.

5G support: Not available

Mobile apps

Moj Tomato (iOS) | Moj Tomato (Android)

Contact Tomato

Web site | Branches | Facebook

How to get a SIM card

If you need a SIM card, it is possible to pick one up in various places, either preloaded with credit or without any credit at all.

In Croatia, a SIM card can be bought:

Recommended Providers

Lately, Bonbon is very popular since they offer the option to create your own package according to your needs with friendly prices.

HT has good infrastructure, so if you need to go somewhere far away from the city, they will provide you with a good signal. However, they are known for lacking customer service.

A1 is an all-around good provider, with reasonable rates and good customer service. Telemach also has reasonably-priced products with decent coverage. Their stores tend to be empty, which means shorter wait times if you need in-person help.


Sources:
https://www.hrvatskitelekom.hr/
https://www.a1.hr/
https://telemach.hr/
https://www.bonbon.hr/
https://www.tomato.com.hr/

Please note: All information provided by Expat in Croatia is only for the purposes of guidance. It does not constitute legal advice in any form. For legal advice, you must consult with a licensed Croatian lawyer. We can recommend one if you contact us.

Sharing is Caring:

2 thoughts on “Croatia’s mobile phone providers: Guide for 2021

  1. Kathy Litz
    June 24, 2021 @ 4:24 pm

    I’ve used HT ( T-Mobile) since I moved here in 2016. My favorite feature is they will put all of my accounts ( phone, internet, TV) on. 3 month hold while I’m out of the country re-setting my residency. I also have an internet/TV account with A1. My apartment ( concrete walls) blocked the WiFi signal between the front and back of the apartment. So far the service is 100% better than Cox and AT&T in Las Vegas!!

    {reply}

    • Marija Tkalec
      June 29, 2021 @ 6:38 pm

      Hi Kathy,

      Thanks for sharing your experience! I’m glad to hear that the service in Croatia is better than the one in Las Vegas 😀 However, there are several options, so at least you can try another if you get tired of any XD

      Warm regards,
      Marija

      {reply}

Leave a Reply

Your email address will not be published. Required fields are marked *

Subscribe to the Expat in Croatia Newsletter and get a FREE GUIDE to the 9 Tips for Battling Croatia's Bureaucracy.