How to find administrative police stations in Croatia

UPDATED: 8.5.2023.

Within Croatia, there are a variety of tasks that require you to visit a police station, which is run by Ministarstvo unutarnjih poslova aka MUP.

There are many police stations in Croatia, but not all of them are administrative police stations.

In this post, we cover:

• What is done in administrative stations
• Administrative police stations in Croatia
• How to set up an appointment at the police

The facts are these…

How to find administrative police stations in Croatia

What can be done only in an administrative police station

You can do certain things only at administrative police stations, including:

• Apply for citizenship
• Apply for residence
• Apply for a work permit
• Get fingerprints taken for the purposes of a foreign background check
• Register your permanent address (prebivalište)
• Register your temporary address (boravište)
• Get a certificate for prebivalište and boravište
• Get osobna iskaznica (identity card)
• Get putovnica (passport)
• Get a driver’s license
• Register a vehicle (boat, car, scooter, tractor, van, etc.)
• Get a certificate for vehicle possession
• Report a loss of any personal document (ID card, passport, driver’s license, etc.)
• Report a car accident
• Report criminal activity (robbery, attack, abuse, etc.)
• Get a license for firearm possession

If you are a foreigner (e.g. not Croatian) planning to move to Croatia for longer than 90 days, you will definitely need to register with the police.

[Read: How to register or change your address with the Croatian police]

The police handle all immigration and residency permits for non-Croatians. For residency and address registration, you’ll need to visit the foreigner desk (called Državljanstvo i stranci) at your nearest administrative station.

We listed all administrative police stations in Croatia in the following section.

A list and contact information of ALL police stations in Croatia according to Croatian counties is available here.

The catch-all email address for MUP in general is pitanja@mup.hr. If you have questions and you are not yet dealing with an individual police station, then you can contact them using that email.

The headquarters of the Zagreb Police Administration (called Policijska uprava zagrebačka) is located at the address Ulica Matice hrvatske 4, 10 000 Zagreb. Their phone number is +385 (0)1 4563 111.

Administrative affairs related to the foreigner’s status are done at Remetinečki gaj 13, Novi Zagreb.

All administrative police stations in Croatia

Some police stations require that you make an appointment first. This can be done via an online service called Redomat, which we described in the next section.

*This e-mail serves only for the purpose of applying for a work permit without a labor market test and HZZ’s opinion, the extension of work permits, and issuance of work permits under Article 110 of Zakon o strancima.

How to set up an appointment at the police

MUP’s online service called Redomat allows making reservations for appointments at MUP. It is available here.

Redomat can be used for setting up an appointment related to:

• Residence
• ID card
• Passport
• Driver’s license
• Vehicles
• Work permit

You can also use it to set up an appointment to take over your personal documents.

Redomat is currently available only for certain administrative MUP stations. You can check out the list of stations by clicking on Odabir lokacije redomata on their page.

To set up an appointment via Redomat, follow these steps:

1. Choose an administrative station under Odabir lokacije redomata
2. Click on Rezervacija rednog broja
3. Choose a service under Odaberite uslugu
4. Choose a date under Datum
5. Choose a term under Vrijeme
6. Click on U redu

In addition to setting up an appointment at MUP, Redomat can also be used for checking the status of your appointment number.

To check the status, follow these steps:

1. Choose an administrative station under Odabir lokacije redomata
2. Click on Provjera statusa rednog broja
3. Enter your appointment number
4. Click on U redu

View our other MUP articles

• All the Croatian government ministries and what they do
• Apostille versus full legalization of government documents
• Background checks and fingerprints for third-country nationals (non-EU/EEA citizens)
• How tourists are registered with the police
• Prebivalište and boravište: two addresses that must be registered with the police

Sources:
Uputa za izdavanje radne dozvole by MUP
Zagrebačka policija