Shelters and Counseling Centers in Croatia

UPDATED: 19/05/2022

If you or someone you know is suffering or at risk of domestic abuse, there are shelters and counseling centers available in Croatia to help. Below is a list of Croatian shelters and counseling centers for victims of domestic violence organized by Croatian counties.

For every institution on the list, we provide available information on:

• Address
• Phone
• SOS phone
• E-mail
• Web site
• Facebook

Jump to Croatian county:

• Bjelovar-Bilogora county
• Brod-Posavina county
• City of Zagreb and Zagreb county
• Dubrovnik-Neretva county
• Istria county
• Karlovac county
• Koprivnica-Križevci county
• Krapina-Zagorje county
• Lika-Senj county
• Međimurje county
• Osijek-Baranja county
• Požega-Slavonia county
• Primorje-Gorski kotar county
• Sisak-Moslavina county
• Split-Dalmatia county
• Šibenik-Knin county
• Varaždin county
• Virovitica-Podravina county
• Vukovar-Srijem county
• Zadar county
• Other useful institutions

The facts are these…

Shelters and Counseling Centers in Croatia

#1 Bjelovar-Bilogora county

Iris, Bjelovar

Association for protection of women and children victims of domestic violence “Iris” (Udruga za zaštitu žena i djece žrtava obiteljskog nasilja “Iris”) offers accommodation for 16 people at a secret location. They have a social worker and psychologist.

Address: J.J. Strossmayera 2, p.p. 48, 43 000 Bjelovar – View Map
Phone: +385 (0)43 252 114; +385 (0)91 5067 009; +385 (0)91 4067 009
E-mail: udruga.iris@gmail.com
Web site

#2 Brod-Posavina county

Udruga Brod, Slavonski Brod

Women’s group “Brod” (Udruga Brod) offers counseling to women. They also offer women legal phone counseling. Brod can accommodate 16 victims of domestic violence in their secret shelter. They offer them legal, psychological, and social-pedagogical help.

Address: Petra Krešimira IV br. 47, 35 000 Slavonski Brod – View Map
Phone: +385 (0)35 449 180 (Monday-Friday 10:00-16:00)
E-mail: udruga.brod1@gmail.com
Working hours: Monday-Friday 8:00-16:00
Web site

#3 City of Zagreb and Zagreb county

Autonomous women’s house Zagreb (Autonomna ženska kuća Zagreb), Zagreb

Women’s counseling offers free legal and psychological support, psychotherapy, emotional support, mediation between women and social welfare centers, police, family centers, courts, etc.

They can accommodate 7 women and their children in their shelter. Their rooms are adjusted to people with disabilities.

Address: p.p. 19, 10 001 Zagreb
Counseling phone: +385 (0)55 44 (Monday – Friday 10:00 – 17:00)
E-mail: azkz@zamir.net
Web site | Facebook

BaBe! „Budi aktivna. Budi emancipiran.“, Zagreb

Udruga B.a.B.e. offers information on possibilities for legal, health, and psychological help, psychological and legal counseling, individual and group psychotherapy, legal representation, and a shelter for victims of violence.

Address: Selska cesta 112a, 10 000 Zagreb – View Map
Phone: +385 (0)1 4663 666
SOS phone: +385 (0)800 200 144; +385 (0)1 4661 351 (Monday-Friday 8:00-17:00)
E-mail: babe@babe.hr
Web site

Blue phone (Plavi telefon), Zagreb

Blue phone (Plavi telefon) is an NGO that offers individual, family, and partner help and counseling.

Address: Ilica 36, 10 000 Zagreb – View Map
Phone: +385 (0)1 4831 677
Help line: +385 (0)1 4833 888
WhatsApp counseling: +385 (0)1 4833 888
Office e-mail: ured@plavi-telefon.hr
Counseling e-mail: info@plavi-telefon.hr
Web site

Brave phone (Hrabri telefon), Zagreb

The Brave phone offers counseling for children and parents victims of domestic violence.

Address: Trg svibanjskih žrtava 1995., br. 2, 10 000 Zagreb – View Map
Phone: +385 (0)1 3793 000
Counseling for parents: +385 (0)800 0800
E-mail: info@hrabritelefon.hr
E-mail for counseling: savjet@hrabritelefon.hr
Web site | Chat

Caritas of Zagreb archdiocese (Caritas Zagrebačke nadbiskupije), Zagreb

Caritas’ family counseling offers psychological support, individual and group treatment to victims of violence and their families, and a psychosocial encouraging program.

Address: Babonićeva 121, 10 000 Zagreb – View Map
Phone: +385 (0)98 408 535; +385 (0)98 408 537; +385 (0)99 239 1610
E-mail: savjetovaliste.psiholog@czn.hr; savjetovaliste.duhasistent@czn.hr; savjetovaliste.djeca@czn.hr
Working hours: Monday-Tuesday 9:00-18:00; Friday 9:00-15:00
Web site

The shelter for victims of domestic violence offers accommodation to 19 people, women, and their children. They have a psychologist, social worker, and family therapist.

Address: p.p. 64, 10 001 Zagreb
Phone: +385 (0)99 2391 614
E-mail: sigurna.kuca@czn.hr; czn@czn.hr

Center for women victims of war – ROSA (Centar za žene žrtve rata – ROSA), Zagreb

ROSA offers free group support, individual legal and psychological counseling, and legal representation to women victims of prostitution, human trafficking, rape, and other forms of violence during war. They also offer support to refugees, seekers of asylum, and women under international protection.

Address: Kralja Držislava 2, 10 000 Zagreb – View Map
Phone: +385 (0)1 4551 142
SOS phone: +385 (0)800 7799 (every day 10:00-18:00)
E-mail: cenzena@zamir.net
Web site

Croatian Association of People with Disabilities (Zajednica saveza osoba s invaliditetom Hrvatske – SOIH), Zagreb

SOIH SOS phone for women with disabilities victims of violence offers phone counseling, helping, informing, and psychosocial help from professionals including psychologists, social workers, family doctors, lawyers, and educational rehabilitators.

Address: Savska cesta 3, 10 000 Zagreb – View Map
Phone: +385 (0)1 4813 999
Free line: +385 (0)800 300 200 (24/7)
E-mail: soih@zg.t-com.hr
Web site

Duga-Zagreb, Zagreb

Home for children and elder – victims of domestic violence (Dom za djecu i odrasle – žrtve obiteljskog nasilja “Duga-Zagreb”) offers accommodation to 25 people and children victims of domestic violence. They also offer psychosocial treatment and legal counseling.

Address: p.p. 133, 10 001 Zagreb
Phone: +385 (0)1 3831 770 (every day 8:00-20:00)
E-mail: info@duga-zagreb.hr
Web site

Psychosocial treatment is available at another location.

Address: Ozaljska 93/2, 10 000 Zagreb – View Map
Phone: +385 (0)1 4590 560; +385 (0)91 3831 777

Gender equality ombudswoman (pravobraniteljica za ravnopravnost spolova), Zagreb

The Ombudswoman is a person authorized for the protection and promotion of human rights and freedom by the Croatian Parliament. They are a central body for the suppression of discrimination and act as a national preventive mechanism for protecting people deprived of liberty. Their responsibility is to report irregularities. They are autonomous and independent in their work.

The gender equality ombudswoman in Croatia is Višnja Ljubičić.

Address: Preobraženska 4/I, 10 000 Zagreb – View Map
Phone: +385 (0)1 4848 100
E-mail: ravnopravnost@prs.hr
Working hours: Monday – Friday 8.30 – 16.30
Web site

National Call Center for Victims of Crime and Misdemeanors (Nacionalni pozivni centar za žrtve kaznenih djela i prekršaja), Zagreb

The National Call Center for Victims of Crime and Misdemeanors has 24/7 free phone lines in Croatian and English. They offer legal and practical information and emotional support and refer to relevant organizations and institutions. They can also help with completing forms for financial compensation.

Address: 10 000 Zagreb
Phone: +385 (0)116 006
E-mail: podrska.zrtvama.i.svjedocima@gmail.com
Web site

Solidarity Foundation (Zaklada Solidarna) and #saveme (#spasime), Zagreb

Zaklada Solidarna and #spasime have founded a fund #spasime with a goal to offer intervention and concrete economic, legal, psychological, medical, and housing assistance to victims of domestic violence.

Address: 10 000 Zagreb
Phone: +385 (0)95 1683 437
E-mail: spasime@solidarna.hr
Working hours: 9:00-17:00
Web site

Ombudswoman (pučka pravobraniteljica), Zagreb

The Ombudswoman is a person authorized for the protection and promotion of human rights and freedom by the Croatian Parliament. They are a central body for the suppression of discrimination and act as a national preventive mechanism for protecting people deprived of liberty. Their responsibility is to report irregularities. They are autonomous and independent in their work.

The ombudswoman in Croatia is Lora Vidović.

Address: Savska cesta 41/III, 10 000 Zagreb – View Map
Phone: +385 (0)1 4851 855; +385 (0)1 4851 853
E-mail: info@ombudsman.hr
Web site

Women help now (Ženska pomoć sada), Zagreb

Ženska pomoć sada offers 24/7 SOS phone lines for women and children victims of violence. They offer psychological, legal, social, and advisory help. Their counseling offers free individual and group help to women victims of violence and their children. Ženska pomoć sada can accommodate 8 women and children at their shelter for victims of violence.

Address: p.p. 992, 10 000 Zagreb
Free phone: +385 (0)800 655 222
Phone: +385 (0)1 4655 222
E-mail: zenskapomocsada@gmail.com
Web site

Women’s room – Center for sexual right (Ženska soba – Centar za seksualna prava), Zagreb

Address: Maksimirska 51a, 10 000 Zagreb – View Map
Phone: +385 (0)1 6119 174
E-mail: zenska.soba@zenskasoba.hr
Web site

Ženska soba has a Center for victims of sexual violence (Centar za žrtve seksualnog nasilja). It offers support in reporting sexual violence including an escort to the police, hospital, state attorney, court, and centers for social welfare and preparation for the court proceedings. The Center also offers legal and psychological counseling, therapies for traumatic experiences, as well as information. They have a therapy dog.

Phone: +385 (0)1 6119 444
E-mail: savjetovaliste@zenskasoba.hr
Working hours: Monday-Friday 10:00-17:00
Web site

#4 Dubrovnik-Neretva county

Caritas of Dubrovnik diocese, Dubrovnik

Caritas of Dubrovnik diocese (Caritas Dubrovačke biskupije) offers a shelter to victims of domestic violence that can accommodate 4 people. They provide food, health care, psychological help and support, counseling, group, and individual work, help with raising children, and spiritual and religious care.

Address: p.p. 85, 20 000 Dubrovnik
Phone: +385 (0)91 3233 925 (Monday-Friday 7:00-15-00)
E-mail: caritas@dubrovacka-biskupija.hr
Web site

#5 Istria county

Sigurna kuća Istra, Pula

Association “Safe house Istria” (Sigurna kuća Istra) offers free psychosocial, psychological, and legal support. They have two shelters that can accommodate 16 people.

Address: Koparska 58, 52 100 Pula – View Map
Phone: +385 (0)52 500 148 (Monday-Friday 8:00-14:00 and 17:00-19:00)
E-mail: sigurna.kuca.istra@inet.hr
Web site

#6 Karlovac county

Korak, Karlovac

Women group Karlovac “Korak” (ženska grupa Karlovac “Korak”) offers counseling and informing, psychological and legal help, legal representation, economic empowerment programs to unemployed women, and support to victims and witnesses of criminal offenses and misdemeanors.

Their shelter can accommodate 15 women and their children. It is customized for people with disabilities.

Address: V. Mačeka 6/II, 47 000 Karlovac – View Map
Phone: +385 (0)47 600 392
SOS phone: +385 (0)47 655 925 (available 24/7)
E-mail: zeka@ka.t-com.hr; podrska.korak@gmail.com
Web site

#7 Koprivnica-Križevci county

Hera, Križevci

The Association “Hera” Križevci (Udruga “Hera” Križevci for protection and promotion of human rights) offers counseling to women and children victims of domestic violence including psychological, legal, and social workers. They have a secret shelter that can accommodate 8 people.

Address: Ivana Zakmardija Dijankovečkog 5, 48 260 Križevci – View Map
SOS phone: +385 (0)48 711 077
Counseling phone: +385 (0)48 271 335
E- mail: info@udruga-hera.info
Web site

#8 Krapina-Zagorje county

CESI, Zagreb

Center for education, counseling, and research (Centar za edukaciju, savjetovanje i istraživanje – CESI) offers counseling for women victims of violence.

Address: Nova cesta 4, 10 000 Zagreb – View Map
SOS phone: +385 (0)49 639 281 (Tuesday, Thursday 12:00-18:00); +385 (0)1 2422 802
Psychosocial support: +385 (0)91 639 2810 (Monday, Wednesday, Friday 9:00-15:00)
E-mail: sos@cesi.hr; pravnosavjetovanje@cesi.hr
Web site | Facebook

Novi početak, Krapina

Home for victims of domestic violence “New start” (Novi početak) can accommodate 8 people. They offer help from a social worker, psychologist, and lawyer.

Address: Magistratska ulica 1, 49 000 Krapina – View Map
Phone: +385 (0)49 521 001 (7:00-20:00)
E-mail: novi.pocetak@kzz.hr
Web site

#9 Lika-Senj county

Udruga žena “NIT”, Korenica

Women’s association “NIT” (udruga žena “NIT”) offers psychological and legal counseling to victims of domestic violence. They can accommodate 6 women and children to their shelter for women and children victims of domestic violence. It is suitable for people with disabilities.

Address: A. Stepinca 14, 53 230 Korenica – View Map
Phone: +385 (0)53 756 353; +385 (0)97 6410 617 (Monday-Friday 9:00-15:00)
E-mail: udruga.zena.nit@gmail.com

#10 Međimurje county

Sigurna kuća, Čakovec

Shelter for victims of domestic violence “Safe house” (Sigurna kuća) can accommodate 7 people. Their social workers and psychologists offer support to women and children of domestic violence. The shelter is available to people with disabilities.

Address: p.p. 160, 40 000 Čakovec
Phone: +385 (0)99 8357 335
E-mail: sigurna1kuca@gmail.com
Web site

#11 Osijek-Baranja county

Center for professional rehabilitation, Osijek

The Center for professional rehabilitation (Centar za profesionalnu rehabilitaciju) can accommodate 20 people who are victims of domestic violence in their shelter. It is common for people with disabilities as well. They also offer counseling.

Address: p.p. 727, 31 000 Osijek
Phone: +385 (0)31 208 308 (Monday-Friday 8:00-14:00)
E-mail: skloniste.osijek@gmail.com
Web site

Izvor, Tenja

Women association “Izvor” from Tenja offers legal support, and individual and group support to women victims of violence, discrimination, and mobbing.

Address: V. Mačeka 20, 31 207 Tenja – View Map
Phone: +385 (0)31 290 433
SOS phone: +385 (0)800 200 151 (Monday-Friday 8:00-16:00)
E-mail: zenska.udruga.izvor@gmail.com
Web site

Ombudswoman (pučka pravobraniteljica), Osijek

The Ombudswoman is a person authorized for the protection and promotion of human rights and freedom by the Croatian Parliament. They are a central body for the suppression of discrimination and act as a national preventive mechanism for protecting people deprived of liberty. Their responsibility is to report irregularities. They are autonomous and independent in their work.

The ombudswoman in Croatia is Lora Vidović.

Address: Hrvatske Republike 19 (first floor), 31 000 Osijek – View Map
Phone: +385 (0)31 628 054
E-mail: info@ombudsman.hr

Shelter for victims of domestic violence, Osijek

Shelter for victims of domestic violence (sklonište za žrtve obiteljskog nasilja) in Osijek accommodates and protects victims of domestic violence.

Phone: +385 (0)99 288 2619, +385 (0)99 588 2619

#12 Požega-Slavonia county

Zajednica udruga Društvo Crvenog križa, Požega

Community of associations of the Red Cross of Požega-Slavonia county offers temporary accommodation to 12 victims of domestic violence. Their professional team includes a social worker, psychologist, and professional worker for victims of domestic violence. The shelter is convenient for people with disabilities.

Address: Osječka 12, 34 000 Požega – View Map
Phone: +385 (0)34 273 354; +385 (0)98 384 570
E-mail: hrvatski.crveni.kriz.gradsko.drustvo.pozega@po.t-com.hr
Web site

#13 Primorje-Gorski kotar county

Center for the participation of women in social life, Rijeka

The Center for the participation of women in social life (Centar za participaciju žena u društvenom životu) offers free legal and psychosocial help to victims of violence, the homeless, and other marginalized groups. They also help unemployed women with the employment process.

Address: Ribarska 4, 51 000 Rijeka – View Map
Phone: +385 (0)51 315 020; +385 (0)95 315 0200
E-mail: centar.zena@hi.t-com.hr
Web site

Ombudswoman (pučka pravobraniteljica), Rijeka

The Ombudswoman is a person authorized for the protection and promotion of human rights and freedom by the Croatian Parliament. They are a central body for the suppression of discrimination and act as a national preventive mechanism for protecting people deprived of liberty. Their responsibility is to report irregularities. They are autonomous and independent in their work.

The ombudswoman in Croatia is Lora Vidović.

Address: Ciottina ulica 23, 51 000 Rijeka – View Map
Phone: +385 (0)51 563 786
E-mail: info@ombudsman.hr

Saint Ana – Caritas shelter, Rijeka

Saint Ana (Sveta Ana) is a Caritas shelter for women and children victims of domestic violence. Their team consists of a social worker, psychologist, pedagogue, health worker, and legal person. They can accommodate 26 people including people with disabilities.

Address: p.p. 76, 51 000 Rijeka
Phone: +385 (0)51 672 607
SOS phone: +385 (0)98 852 633 (available 24/7)
E-mail: ravnatelj@sv-ana.com; soc-rad@sv-ana.com; psiholog@sv-ana.com; pedagog@sv-ana.com
Web site

U.Z.O.R., Rijeka

The association for protecting the family Rijeka U.Z.O.R. (Udruga za zaštitu obitelji – Rijeka U.Z.O.R.) offers protection through counseling and accommodating women victims and children of domestic violence. They can accommodate 10 people. The shelter is partially available to people with disabilities.

Counseling

Address: Blaža Polića 2/I, 51 000 Rijeka – View Map
Phone: +385 (0)99 5027 553
SOS phone: +385 (0)800 333 883 (available 24/7)
E-mail: uzor@udruga-uzor-rijeka.hr
Web site

Shelter

Address: p.p. 154, 51 000 Rijeka
Phone: +385 (0)51 673 649; +385 (0)99 5027 553
E-mail: skloniste@udruga-uzor-rijeka.hr
Web site

#14 Sisak-Moslavina county

Women’s center Adela, Sisak

The women’s center Adela (ženski centar “Adela”) offers social and legal counseling, help, and support to women and children victims of violence. They can accommodate 15 people in their shelter including people with disabilities.

Address: S. S. Kranjčevića 6, 44 000 Sisak – View Map
SOS phone: +385 (0)44 888 888; +385 (0)91 8813 309
E-mail: centar.za.zene.adela@sk.t-com.hr
Web site

#15 Split-Dalmatia county

Caritas of Split-Makarska archdiocese, Split

The Caritas offers counseling, psychosocial support, and information to victims of domestic violence. Their secret shelter can temporarily accommodate 7 women and children.

Address: Zrinsko-frankopanska 43, 21 000 Split – View Map
Phone: +385 (0)21 318 740; +385 (0)91 4747 414
E-mail: caritas-skloniste@smn.hr; caritas-savjetovaliste@smn.hr
Web site

Domine, Split

The association for promoting women’s rights “Domine” offers consulting, psycho-social help, safe accommodation, and legal support to victims of domestic violence. They are also offering autonomous crisis center services. They will help both female and male victims of domestic violence. Read our profile about Domine here.

Address: Bosanska 4, 21 000 Split – View Map
Phone: +385 (0)21 537 272; +385 (0)21 344 688; +385 (0)99 6022 265
E-mail: domine@domine.hr; udrugadomine@gmail.com
Web site

Ombudswoman (pučka pravobraniteljica), Split

The Ombudswoman is a person authorized for the protection and promotion of human rights and freedom by the Croatian Parliament. They are a central body for the suppression of discrimination and act as a national preventive mechanism for protecting people deprived of liberty. Their responsibility is to report irregularities. They are autonomous and independent in their work.

The ombudswoman in Croatia is Lora Vidović.

Address: Mažuranićevo šetalište 8a (entrance from Tolstojeva), 21000 Split – View Map
Phone: +385 (0)21 682 981
E-mail: info@ombudsman.hr

#16 Šibenik-Knin county

Caritas of Šibenik diocese, Šibenik

Caritas of Šibenik diocese can accommodate 10 people in their secret shelter. They also offer help by phone.

Address: Težačka 106, 22 000 Šibenik – View Map
Phone: +385 (0)22 216 447
E-mail: caritas-biskupije-sibenik@si.t-com.hr

#17 Varaždin county

Utočište “Sveti Nikola”, Varaždin

The shelter for victims of domestic violence “Saint Nicholas asylum” (Utočište Sveti Nikola) has social workers and psychologists who work with women and children victims of domestic violence. They can accommodate 17 people in their secret shelter.

Adresa: p.p. 80, 42 000 Varaždin

Phone: +385 (0)42 234 050; +385 (0)91 6833 333
E-mail: sv.nikola.varazdin@gmail.com
Working hours: Monday-Friday 7:00-19:00
Web site

#18 Virovitica-Podravina county

S.O.S., Virovitica

S.O.S. – counseling, empowerment, and cooperation (savjetovanje, osnaživanje, suradnja) offers psychological counseling and legal help to women victims of violence. They can accommodate 6 women and children in their secret shelter.

Address: Trg fra Bonifacija Gerbera bb, 33 000 Virovitica – View Map
Phone: +385 (0)33 721 500
E-mail: sos.vt@email.t-com.hr
Web site

#19 Vukovar-Srijem county

B.a.B.e., Vukovar

Safehouse B.a.B.e. offers psychosocial help and support, and legal support to women and children victims of domestic violence. They can accommodate 20 people in their shelter including people with disabilities.

Address: p. p. 80, 32 000 Vukovar
Phone: +385 (0)32 414 910
SOS phone: +385 (0)98 9824 641; +385 (0)32 414 190 (available 24/7)
E-mail: sigurnakucavsz@babe.hr
Web site | Facebook

Women association Vukovar, Vukovar

The women’s association Vukovar (Udruga žena Vukovar) offers legal and psychosocial help to victims of violence.

Address: Brune Bušića 74, 32 010 Vukovar – View Map
SOS phone: +385 (0)32 421 191 (Monday-Friday 8:00-18:00)
E-mail: udruga.zena@vukovar.tcloud.hr
Web site

#20 Zadar county

DUGA, Zadar

Association for helping women and children “Rainbow” (DUGA) offers psychological and legal counseling to victims of violence. Their secret shelter for victims of domestic violence can accommodate 11 people.

Address: Ivana Gundulića 2D, 23 000 Zadar – View Map
Phone: +385 (0)23 332 059; +385 (0)98 819 757; +385 (0)95 529 2416 (mobile phones available 24/7)
E-mail: udruga.duga@optinet.hr
Web site

Other useful institutions

MUP RH

What is Domestic Violence, Precautionary Measures and Precautions, Participants in Domestic Violence, Dynamics of Domestic Violence, Signs of Violence on Victims, Duties of Police, Counseling of Domestic Violence, Law, Address Book of Assistance Institutions

Web site

Safe place (sigurno mjesto)

Safe place (sigurno mjesto) offers the first step in your path away from violence. Counseling, advocacy, prevention, and suppression of violence. Resources across all counties include hospitals, police stations, shelters with counseling centers, counseling centers, social welfare centers, family centers, as well as county and municipal state attorneys.

Web site

Source:
mrosp.gov.hr